Terms and Conditions — 3BY2WEB Distributor Portal

1. Partner status

Partner status is non-exclusive and revocable. TouchTap may approve, deny, suspend, or terminate Partners at its discretion for breach, poor support performance, MAP violations, or business reasons with notice where practicable.

2. Services provided

The Distributor Portal enables Partners to purchase credit packs, provision end-customer accounts, activate Glow subscriptions for chapters, view traffic analytics, and handle Level 1 (L1) customer support.

TouchTap provides the underlying platform, templates, hosting infrastructure, and Level 2+ escalation support. Partners are not employees or agents of TouchTap unless expressly stated in writing.

3. Credits, pricing, and activations

Credits are purchased at distributor pricing (DP) displayed in the Portal. Each credit typically grants an end user twelve (12) months of Glow from the activation date, not from pack purchase date.

Credits are non-transferable between Partners except with TouchTap written approval. Activations must reflect genuine chapter consent. Fraudulent activations may result in immediate termination and forfeiture of credits.

TouchTap may change retail pricing, distributor pricing, and pack structures with reasonable notice; existing unused credits are honoured at the terms in effect at purchase unless otherwise agreed.

4. Minimum advertised price (MAP) and branding

Partners must not advertise Glow or platform subscriptions below published MAP or misrepresent TouchTap offerings. Partners must use official 3BY2WEB branding and materials unless white-label rights are expressly granted in writing.

5. Support obligations

Partners must respond to and resolve L1 support tickets within twenty-four (24) hours. Failure to meet SLAs may result in automatic escalation to TouchTap Admin.

Partner renewal, tier upgrades, and preferential DP pricing are subject to zero (0) support escalations from the Partner's L1 queue to TouchTap L2+ during the measurement period defined in the SOP, unless otherwise agreed in writing.

6. Customer provisioning

Partners are responsible for accurate customer data entry and for communicating login credentials securely. Partners must not create accounts without the end user's knowledge and consent.

7. Confidentiality

Non-public pricing, product roadmaps, and partner scorecards are confidential. Partners must not disclose such information to competitors or unauthorised third parties.

8. Intellectual property

TouchTap retains all rights in the platform, templates, trademarks, and documentation. Partners receive a limited, non-transferable licence to market and fulfil 3BY2WEB services during the partnership term.

9. Disclaimers and limitation of liability

THE DISTRIBUTOR PORTAL AND PLATFORM ARE PROVIDED "AS IS" WITHOUT WARRANTIES BEYOND THOSE REQUIRED BY LAW. TOUCHTAP DOES NOT GUARANTEE UNINTERRUPTED UPTIME OR SPECIFIC SALES OUTCOMES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOUCHTAP'S AGGREGATE LIABILITY TO A PARTNER SHALL NOT EXCEED THE FEES PAID BY THAT PARTNER TO TOUCHTAP IN THE THREE (3) MONTHS PRECEDING THE CLAIM, EXCEPT FOR FRAUD OR LIABILITY THAT CANNOT BE LIMITED UNDER INDIAN LAW.

10. Term and termination

Initial partner term is twelve (12) months from approval unless stated otherwise. Either party may terminate with thirty (30) days' written notice. TouchTap may terminate immediately for material breach, fraud, or repeated support failures.

On termination: unused credits are non-refundable; Partners must cease representing themselves as authorised 3BY2WEB partners; customer data must not be migrated off-platform without chapter and TouchTap consent.

11. Indemnity

Partners indemnify TouchTap against claims arising from Partner misrepresentations, MAP breaches, mishandling of customer data, or unauthorised activations.

Governing law and dispute resolution

These terms are governed by the laws of India, without regard to conflict-of-law principles.

Any dispute, controversy, or claim arising out of or relating to these terms, the Services, or your use of the Platform shall first be attempted to be resolved amicably by written notice to touchtaptechnologies@gmail.com within thirty (30) days.

If not resolved amicably, the dispute shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The seat and venue of arbitration shall be Chennai, Tamil Nadu, India. The arbitration shall be conducted in English by a sole arbitrator appointed mutually by the parties, or, failing agreement within thirty (30) days, by the Madras High Court under Section 11 of the Act.

Subject to the arbitration clause above, the courts at Chennai, Tamil Nadu, India shall have exclusive jurisdiction over any matter not referable to arbitration or for interim relief.

Changes to these terms

We may modify these Terms from time to time. Material changes will be notified via the Platform or email where practicable. Your continued use after the effective date of revised Terms constitutes acceptance.

Contact

For questions about these Terms, contact: TouchTap Technologies Private Limited 14/21, Desigar Street, Vadapalani, Chennai, Tamil Nadu 600026, India Email: touchtaptechnologies@gmail.com Phone: +91 98407 62326